ConsultConnect

Let’s build what’s next—together.

At RMCP ConsultConnect, we provide expert guidance to help organizations design and optimize systems that strengthen community support. From crisis response to sustainability strategies, we deliver practical, real-world solutions.

Bring us your goals, and let’s turn them into results.

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Why RMCP

Building on over a decade of real-world experience in crisis response, RMCP equips organizations to strengthen their own systems of care. Our team brings proven expertise in 988 integration, EHR optimization, workforce development, telephony platforms, and equity-centered models—helping partners create compassionate, effective, person-centered crisis support for their communities.

Our Expertise

Crisis line work is demanding and deeply important. RMCP’s Clinical Consulting team walks alongside you, offering practical guidance, proven practices, and compassionate training to help your staff respond with confidence and care. Whether you’re building new systems or strengthening existing ones, we help you enhance oversight, improve response quality, and sustain team resilience—so you can continue saving lives.
Every interaction in behavioral health is a chance for healing. RMCP helps you integrate peer support to bring lived experience, connection, and hope to those you serve. Together, we’ll build or strengthen peer-led programs that complement clinical care, ease distress, and support both participants and staff—drawing on our experience developing nationally recognized models across Colorado.
Running an effective crisis contact center requires more than compassion—it demands operational excellence. Our Operational Consulting services help you streamline performance by aligning your workflows with industry-leading practices. We support you in setting and meeting Service Level Agreements (SLAs), building smart workforce management strategies, selecting the right software for your needs, and creating actionable reporting systems that drive continuous improvement. Let us help you build a responsive, data-driven, and sustainable contact center.
In the evolving landscape of crisis response, establishing a trusted crisis call center requires more than just operational efficiency—it demands a deep connection with the community and a commitment to long-term viability. Our consulting services focus on:

Community Engagement: Fostering partnerships with local organizations, stakeholders, and community members to ensure services are aligned with the unique needs of your audience.

Sustainable Practices: Implementing strategies that promote fiscal responsibility, economic viability, and sustainability.

Frequently Asked Questions

With decades of hands-on experience, RMCP’s consultants partner with organizations to strengthen crisis care and behavioral health systems nationwide. Drawing on our roots in direct service, we help you design, evaluate, and enhance programs—from crisis and follow-up services to peer support, workforce management, and more—so you can deliver person-centered, hope-filled care.
RMCP successfully managed a crisis contact center with over 500,000 annual crisis contacts (phone/text/chat), annual budgets exceeding $30 million, a peak staffing model of over 400 full-time equivalent staff (FTEs), and a portfolio of nearly two dozen specialized, fee-for-service crisis lines. Our operations included a 24/7 crisis center that seamlessly integrated both on-site and remote staff, demonstrating our capacity to deliver comprehensive, scalable, and resilient crisis response solutions.
RMCP envisions a world where every individual in crisis is met with respect, compassion, and the opportunity to access life-changing treatment, support, and education. We strive to strengthen the mental health ecosystem locally and nationally. RMCP is pleased to partner to with:
- 988 Providers and National/Local Crisis Organizations
- Behavioral Health Organizations and Care Collaboratives
- Community-based Organizations & Nonprofits
- Health Systems, Hospital Networks, and Managed Care Plans
- Employers and Community Organizations Prioritizing Behavioral Health
- Federal, State and Local Governments
- Awarded 2024 Organization of the Year by Mental Health Colorado.
- Served over 3.4M Coloradans through 988 and Colorado Crisis Services.
- Developed and implemented the first statewide crisis system in Colorado.
- National Lifeline and 988 provider in Colorado.
- Mental Health Association Employer of the Year, in 2017.
- Recognized as a national best practice by the Action Alliance for Suicide Prevention for the Colorado Hospital Follow-Up Project.
- Supported peer integration models, data system development, and aftercare models nationally.
- American Association of Suicidology (AAS) Accredited for 13 years.

Interested in partnering with us or learning more about ConsultConnect Services? Complete the form below, and we’ll reach out to start the conversation.