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RMCP successful bidder for the 2020 – 2025 Colorado Crisis & Support Line RFP

RMCP has been awarded the contract for the Colorado Crisis and Support line for the next 5 years. RMCP’S programming, performance and reputation over the past 5 years has exceeded all expectations and we now have the opportunity to not…

April 11, 2019
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RMCP has been awarded the contract for the Colorado Crisis and Support line for the next 5 years.

RMCP’S programming, performance and reputation over the past 5 years has exceeded all expectations and we now have the opportunity to not only continue our work but elevate the role of the crisis and support line in the total crisis services program!

Over the course of the past year, we have participated in an advisory steering committee looking at the past 5 years and identifying successes and challenges of the Colorado Crisis Services programs, from which we learned of a desire to have our crisis and support lines services having a more prominent role in the larger system. We listened, we planned and we proposed such. The Request for Proposal (RFP) included, in addition to a continuation of current quality services, a commitment to enhanced mobile crisis dispatch, interface with seven Administrative Service Organizations (ASO’s), a focus on streamlined technology, and a commitment to pursue Medicaid reimbursement for services in future years.

Colorado Department of Human Services Announcement: The crisis line competitive bid was won by current provider Rocky Mountain Crisis Partners, which has operated the state’s crisis line since inception. The crisis line has a budget of $3,068,291 and served 54,826 individuals last year through text, online chat, and call services.

The Department re-procured the crisis system because the current contracts were due to expire. Stakeholder and consumer feedback, including the work of the Crisis Steering Committee, prompted changes to the crisis system, such as more focus on mobile response and coordination with law enforcement and others responding to behavioral health emergencies to get people connected to care.

“We hope that by expanding focus on mobile services, and aligning with county efforts for these services, we can bring care to people in their homes and communities when they need it most,” Werthwein said.