A Qualified Partner for your Line
RMCP is a non-profit organization that operates state-wide, 24/7, year-round crisis management services where people experiencing mental health and/or substance abuse can call or text in to be assessed, safely and effectively stabilized, and effectively linked to appropriate follow-up care and services by mental health professionals. In 2017 alone, we handled nearly 230,000 calls in our state-of-the-art call center in Denver, Colorado. And to support our callers, we maintain a directory of over 2,500 local services that allow us to connect individuals with the most appropriate resources and referrals.
RMCP’s leadership team possesses decades of experience in crisis call center development and management. We have a multi-disciplinary team of triage specialists, peer specialists, and crisis counselors; each provides a vital and unique role in supporting our callers and texters. Additionally, our staff is highly trained in mental health and substance abuse assessment, stabilization, and triage.
RMCP goes the extra mile to ensure we consider your community’s history, culture, and the intimate needs of your clients and stakeholders. Regular communication and an open forum for continuous improvement is our key to success.
RMCP utilizes a sophisticated and secure web-based platform integrating phone, data, and resources. This allows for the a seamless caller experience and value-added service to our partners including:
Accessibility of to-the-minute call performance monitoring, client call activity, and utilization reporting
Dedicated phone lines complete with customized answering verbiage, decision trees, and escalation or resource triaging protocols