Veteran status (Served in some capacity in any branch of the military, National Guard, Coast Guard)
Eagerness to engage with Veteran’s and Service Member’s throughout Colorado to offer support and crisis intervention, utilizing personal experience as a rapport building tool for successful interactions.
Ability to establish rapport, engage in active listening, collaboratively problem solve with callers.
Comfort in utilizing computer applications (i.e. phone system, call documentation system)
Ability to efficiently learn, maintain, and demonstrate mastery of RMCP operational protocols.
Ability to exercise excellent independent judgment with minimal direct supervision.
Excellent oral and written communication skills and familiarity with computer use.
Knowledge of substance abuse, mental health, and recovery issues and principles.
Knowledge of issues pertinent to survivors of violence and abuse.
Eagerness for professional and personal growth opportunities.
Flexible schedule, availability to work holiday
Bachelor’s degree or equivalent non-U.S. degree (psychology or related field preferred) OR
Identifies as a person with lived experience regarding mental health and/or substance use issues.
Actively engages in personal recovery plan; minimum one year.
Ability to summarize positive effects of recovery experience and be willing to share in a way that would be helpful to callers
1-2 years of experience in a customer service role or call center environment
Demonstrated skills and/or knowledge of clinical assessment, crisis intervention techniques, and/or treatment planning