Main Areas of Responsibility
Receive incoming calls from clients, families, friends and possibly other community helpers.
Listen to callers’ experiences, provide support, model recovery, promote hope and positive change
Screen for safety concerns and make appropriate transfers to crisis line.
Promote caller empowerment and utilization of self help, recovery and coping skills to encourage wellness and development of support networks outside of Support Line.
Provide information and referrals to available community programs, as may be indicated.
Initiate follow-up calls to continue to offer support, check in with caller’s success on any planning made, inquire about success with contacting community resources, gather information regarding caller satisfaction with services.
Utilize RMCP data systems to gather data and document call activity.
Participate in peer supervision and RMCP trainings