Professional Support Line | Hope, support, wellness, recovery
Peer Specialists answer the Colorado Support Line and are responsible for providing elements of hope, support, wellness, and recovery to individual clients, their families, and a wide variety of community helpers. The Support Line Peer Specialist models successful recovery, facilitates problem solving and serves as a supportive resource for those seeking support through the Support Line.
Main Areas of Responsibility
Receive incoming calls from clients, families, friends and possibly other community helpers.
Listen to callers’ experiences, provide support, model recovery, promote hope and positive change
Screen for safety concerns and make appropriate transfers to crisis line.
Promote caller empowerment and utilization of self help, recovery and coping skills to encourage wellness and development of support networks outside of Support Line.
Provide information and referrals to available community programs, as may be indicated.
Initiate follow-up calls to continue to offer support, check in with caller’s success on any planning made, inquire about success with contacting community resources, gather information regarding caller satisfaction with services.
Utilize RMCP data systems to gather data and document call activity.
Participate in peer supervision and RMCP trainings
Identifies as a person with lived experience regarding mental health and/or substance use issues; or
Actively engages in personal recovery plan; minimum one year.
Ability to summarize positive effects of recovery experience and be willing to share in a way that would be helpful to callers
Ability to establish rapport, engage in active listening, collaboratively problem solve with callers
Ability to efficiently learn, maintain, and demonstrate mastery of RMCP operational protocols.
Ability to exercise independent, ethical judgment and maintain appropriate boundaries with callers with minimal direct supervision.
Oral and written communication skills, and familiarity with computer use for call documentation and internal communications.
General knowledge of substance abuse, mental health, and mastery of recovery issues and principles.
Willingness to work evening and weekend hours
Speak, read and write English clearly and concisely
Must understand and support mission of RMCP and represent the agency in a positive manner within the community
Eagerness for professional and personal growth opportunities.
Past Experience in Professional Peer Support (preferred)
Compensation & Benefits
$14.50/hr Starting Rate with 8% shift differential pay.
RMCP proudly offers excellent benefits: PTO & EAP for all employees! Employees working 30 hours or more are eligible to enroll in our healthcare insurance package (Great Medical/Dental/Short Term Disability & Life).