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Peer Support Line Specialist

Professional Support Line | Hope, support, wellness, recovery

Job Description

Peer Specialists answer the Colorado Support Line and are responsible for providing elements of hope, support, wellness, and recovery to individual clients, their families, and a wide variety of community helpers. The Support Line Peer Specialist models successful recovery, facilitates problem solving and serves as a supportive resource for those seeking support through the Support Line.

Main Areas of Responsibility

Receive incoming calls from clients, families, friends and possibly other community helpers.
Listen to callers’ experiences, provide support, model recovery, promote hope and positive change
Screen for safety concerns and make appropriate transfers to crisis line.
Promote caller empowerment and utilization of self help, recovery and coping skills to encourage wellness and development of support networks outside of Support Line.
Provide information and referrals to available community programs, as may be indicated.
Initiate follow-up calls to continue to offer support, check in with caller’s success on any planning made, inquire about success with contacting community resources, gather information regarding caller satisfaction with services.
Utilize RMCP data systems to gather data and document call activity.
Participate in peer supervision and RMCP trainings

Requirements

Identifies as a person with lived experience regarding mental health and/or substance use issues; or
Actively engages in personal recovery plan; minimum one year.
Ability to summarize positive effects of recovery experience and be willing to share in a way that would be helpful to callers
Ability to establish rapport, engage in active listening, collaboratively problem solve with callers
Ability to efficiently learn, maintain, and demonstrate mastery of RMCP operational protocols.
Ability to exercise independent, ethical judgment and maintain appropriate boundaries with callers with minimal direct supervision.
Oral and written communication skills, and familiarity with computer use for call documentation and internal communications.
General knowledge of substance abuse, mental health, and mastery of recovery issues and principles.
Willingness to work evening and weekend hours
Speak, read and write English clearly and concisely
Must understand and support mission of RMCP and represent the agency in a positive manner within the community
Eagerness for professional and personal growth opportunities.
Past Experience in Professional Peer Support (preferred)

Compensation & Benefits

$14.50/hr Starting Rate with 8% shift differential pay.

RMCP proudly offers excellent benefits: PTO & EAP for all employees! Employees working 30 hours or more are eligible to enroll in our healthcare insurance package (Great Medical/Dental/Short Term Disability & Life).

401K Benefits available to PT and FT Employees.

Apply

RMCP JOB APPLICATION | Peer

Note: If you experience difficulty uploading files as instructed below, please send your resume and cover letter to jobs@rmcrisispartners.org, and include the position in the title.
  • Accepted file types: doc, docx, pdf.
    Please upload your cover letter here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
  • Accepted file types: doc, docx, pdf.
    Please upload your resume here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
    Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. The Equal Employment Opportunity Commission (EEOC) requires certain governmental recordkeeping and reporting requirements for the administration of civil rights and regulations. In order to comply with these laws, Rocky Mountain Crisis Partners (RMCP) invites applicants to voluntarily self-identify their sex, race and ethnicity. The information will be kept confidential and will be used only in accordance with applicable law, executive orders, and regulations, including those that require RMCP to summarize and report the information it collects to the federal government for EEO-1 reporting. RACE/ETHNIC DEFINITIONS: •Hispanic/Latino: A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race. •Black/African American (not Hispanic or Latino): A person having origins in any of the black racial groups of Africa. •White (not Hispanic or Latino): A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. •American Indian/Alaskan Native (not Hispanic or Latino): A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment. •Asian (not Hispanic or Latino): A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Native Hawaiian or Other Pacific Islander (not Hispanic or Latino): A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. •Two or More Races (not Hispanic or Latino): A person who identifies with two or more race categories named above.
  • Rocky Mountain Crisis Partners is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires federal contractors to take affirmative action to employ and advance in employment. Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. Disabled veterans include Recently separated veterans, Active duty wartime or campaign badge veterans, and Armed Forces service medal veterans. A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval, or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the secretary of Veterans Affairs; A person who was discharged or released from active duty because of a service-connected disability; A recently separated veteran is any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service; An active duty wartime or campaign badge veteran is a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the U.S. Department of Defense; An Armed Forces service medal veteran is a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a U.S. military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Protected veterans may have additional rights under the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor’s Veterans Employment and Training Service, toll-free, at 1-866-4-USA-DOL.
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