Bachelors Level | Evaluate, Intervene, Triage, and Support
OES (Text & Chat) Crisis Specialists respond to electronic messages (i.e. chat and text) for the crisis line. OES Specialists rapidly evaluate complex behavioral health situations, then develop, recommend, and support clinically appropriate crisis interventions to be implemented with individual clients, their families, and a wide variety of community helpers.
OES Crisis Specialists work closely with OES Crisis Leads for high acuity intervention support.
Main Areas of Responsibility
Receive incoming electronic messages from clients, families, law enforcement, community helpers.
Provide safety assessments, support and problem solving around identified concerns.
Counsel, negotiate, mediate and intervene with callers to defuse crisis intensity and prevent self-harm or harm to others.
Determine and recommend and deliver appropriate crisis interventions.
Provide information and referrals to available community programs, as may be indicated.
Initiate follow-up communication to check on client welfare and encourage service linkage.
Maintain accurate and current records; maintain their security.
Bachelors degree (or equivalent non-U.S. degree) in psychology, clinical social work, or related fields.
Demonstrated skills and/or knowledge of clinical assessment, crisis intervention techniques, and/or treatment planning.
Combination of skills and education may be considered in lieu of experience.
Excellent oral and written communication skills, and familiarity with computer use.
Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles.
Knowledge of issues pertinent to survivors of violence and abuse.
Eagerness for professional and personal growth opportunities.
Knowledge and experience of mental illness or substance use disorders and recovery, either personally, through a family member or close friend, or by extensive work in helping to care for others. (preferred)
Knowledge of and experience in the mental health and substance abuse treatment systems of the Denver area. (preferred)
Credentials as a CAC or LAC. (preferred)
Post degree experience in providing emergency mental health services.
Compensation & Benefits
$16.50/hr Starting Rate with 8% and 12% shift differential pay.
RMCP proudly offers excellent benefits: PTO & EAP for all employees! Employees working 30 hours or more are eligible to enroll in our healthcare insurance package (Great Medical/Dental/Short Term Disability & Life).