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Mobile Crisis Dispatch Specialist

Masters Level Minimum | Evaluate, Intervene, Triage, and Support

Job Description

The Mobile Crisis Dispatch Specialist will be RMCP’s primary contact for liaising with mobile crisis providers throughout Colorado and will be responsible for building relationships, trouble shooting, monitoring QA and developing protocol to ensure quality of care delivered to Coloradoans. This person will be integral in developing, enhancing and maintaining dispatch team protocol. This position will participate in coordination and delivery of some training across Colorado’s mobile crisis teams.

Main Areas of Responsibility

Mobile Crisis Dispatch

  • Develop operational protocol to allow for the creation and expansion of a dispatch team within RMCP
  • Determine appropriate data collection and associated reports for communication and collaboration with state wide partners.
  • Work closely with internal and external consultants around developing protocol and communication pathways for major stakeholders (i.e. OBH, ASOs, MC teams)
  • Act as primary liaison between RMCP team and technology partners for developing data collection, associated reporting and protocol support.
  • Assist with needed database development/enhancement, make recommendations to development team, participate in testing of database enhancements
  • Provide training, guidance of hotline staff around dispatch protocol
  • Assist in identifying Dispatch staff, hiring/recruiting activities
  • Oversee dedicated dispatch team, manage performance, provide supervision, ensure quality

 

Mobile Crisis Training

  • Coordinate with internal and external experts regarding mobile crisis curriculum and best practices to develop, enhance and update trainings for mobile crisis teams
  • Assist in delivery of mobile crisis trainings to mobile crisis teams throughout Colorado to ensure standardization and quality of services provided
  • Coordinate and help assess need for training throughout Colorado Crisis System
  • Provide clear expectations and direction for mobile crisis team interface with crisis line
  • Develop and maintain relationships with mobile crisis teams, act as primary RMCP liaison

Requirements

  • Master’s degree (or equivalent non-U.S. degree) in psychology, clinical social work, marriage and family therapy, professional counseling, or related fields.  (Specific experience may be considered in lieu of degree)
  • Experience in clinical assessment, crisis intervention, treatment planning, suicide prevention and/or treatment using a variety of methods.
  • Experience in teaching or training of assessment, crisis intervention, treatment planning and treatment using a variety of methods. 
  • Ability to efficiently learn, maintain, and demonstrate mastery of clinical and operational protocols.
  • Ability to exercise excellent independent clinical judgment with minimal direct supervision.
  • Excellent oral and written communication skills, and familiarity with computer use.
  • Experience in report writing, interpreting data and strong operational lens
  • Strong leadership skills, public speaking experience
  • Eagerness for professional and personal growth opportunities.

Preferred candidates will possess one or more of these attributes

  • Knowledge of and experience in the mental health and substance abuse treatment systems of the Colorado area.
  • Experience in providing emergency mental health services, or teaching/training in behavioral health services.
  • Previous experience working in mobile crisis environments
  • Previous experience/knowledge of dispatch protocol
  • Bilingual skills in Spanish, Vietnamese, Korean, Arabic, Amharic, Somali, Russian, Hmong, Khmer, Tagalog, Chinese, or other languages spoken in the Denver area.

Apply

RMCP JOB APPLICATION | Mobile Crisis Dispatch Specialist

Note: If you experience difficulty uploading files as instructed below, please send your resume and cover letter to jobs@rmcrisispartners.org, and include the position in the title.
  • Accepted file types: doc, docx, pdf.
    Please upload your cover letter here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
  • Accepted file types: doc, docx, pdf.
    Please upload your resume here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
    Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. The Equal Employment Opportunity Commission (EEOC) requires certain governmental recordkeeping and reporting requirements for the administration of civil rights and regulations. In order to comply with these laws, Rocky Mountain Crisis Partners (RMCP) invites applicants to voluntarily self-identify their sex, race and ethnicity. The information will be kept confidential and will be used only in accordance with applicable law, executive orders, and regulations, including those that require RMCP to summarize and report the information it collects to the federal government for EEO-1 reporting. RACE/ETHNIC DEFINITIONS: •Hispanic/Latino: A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race. •Black/African American (not Hispanic or Latino): A person having origins in any of the black racial groups of Africa. •White (not Hispanic or Latino): A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. •American Indian/Alaskan Native (not Hispanic or Latino): A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment. •Asian (not Hispanic or Latino): A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Native Hawaiian or Other Pacific Islander (not Hispanic or Latino): A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. •Two or More Races (not Hispanic or Latino): A person who identifies with two or more race categories named above.
  • Rocky Mountain Crisis Partners is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires federal contractors to take affirmative action to employ and advance in employment. Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. Disabled veterans include Recently separated veterans, Active duty wartime or campaign badge veterans, and Armed Forces service medal veterans. A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval, or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the secretary of Veterans Affairs; A person who was discharged or released from active duty because of a service-connected disability; A recently separated veteran is any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service; An active duty wartime or campaign badge veteran is a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the U.S. Department of Defense; An Armed Forces service medal veteran is a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a U.S. military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Protected veterans may have additional rights under the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor’s Veterans Employment and Training Service, toll-free, at 1-866-4-USA-DOL.
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