Masters Level Minimum | Evaluate, Intervene, Triage, and Support
The Mobile Crisis Dispatch Specialist will be RMCP’s primary contact for liaising with mobile crisis providers throughout Colorado and will be responsible for building relationships, trouble shooting, monitoring QA and developing protocol to ensure quality of care delivered to Coloradoans. This person will be integral in developing, enhancing and maintaining dispatch team protocol. This position will participate in coordination and delivery of some training across Colorado’s mobile crisis teams.
Main Areas of Responsibility
Mobile Crisis Dispatch
Develop operational protocol to allow for the creation and expansion of a dispatch team within RMCP
Determine appropriate data collection and associated reports for communication and collaboration with state wide partners.
Work closely with internal and external consultants around developing protocol and communication pathways for major stakeholders (i.e. OBH, ASOs, MC teams)
Act as primary liaison between RMCP team and technology partners for developing data collection, associated reporting and protocol support.
Assist with needed database development/enhancement, make recommendations to development team, participate in testing of database enhancements
Provide training, guidance of hotline staff around dispatch protocol
Assist in identifying Dispatch staff, hiring/recruiting activities
Oversee dedicated dispatch team, manage performance, provide supervision, ensure quality
Mobile Crisis Training
Coordinate with internal and external experts regarding mobile crisis curriculum and best practices to develop, enhance and update trainings for mobile crisis teams
Assist in delivery of mobile crisis trainings to mobile crisis teams throughout Colorado to ensure standardization and quality of services provided
Coordinate and help assess need for training throughout Colorado Crisis System
Provide clear expectations and direction for mobile crisis team interface with crisis line
Develop and maintain relationships with mobile crisis teams, act as primary RMCP liaison
Master’s degree (or equivalent non-U.S. degree) in psychology, clinical social work, marriage and family therapy, professional counseling, or related fields. (Specific experience may be considered in lieu of degree)
Experience in clinical assessment, crisis intervention, treatment planning, suicide prevention and/or treatment using a variety of methods.
Experience in teaching or training of assessment, crisis intervention, treatment planning and treatment using a variety of methods.
Ability to efficiently learn, maintain, and demonstrate mastery of clinical and operational protocols.
Ability to exercise excellent independent clinical judgment with minimal direct supervision.
Excellent oral and written communication skills, and familiarity with computer use.
Experience in report writing, interpreting data and strong operational lens
Strong leadership skills, public speaking experience
Eagerness for professional and personal growth opportunities.
Preferred candidates will possess one or more of these attributes
Knowledge of and experience in the mental health and substance abuse treatment systems of the Colorado area.
Experience in providing emergency mental health services, or teaching/training in behavioral health services.
Previous experience working in mobile crisis environments
Previous experience/knowledge of dispatch protocol
Bilingual skills in Spanish, Vietnamese, Korean, Arabic, Amharic, Somali, Russian, Hmong, Khmer, Tagalog, Chinese, or other languages spoken in the Denver area.