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Follow Up Program Manager

Bachelor's Level | Evaluate, Intervene, Recommend, and Support

Job Description

The Follow Up Coordinator is responsible for oversight and project management of RMCP’s follow up activities and programs. This position works closely with both call center staff and the supervisory team to ensure high quality follow up services, adherence to accepted protocol, efficiency and accuracy of protocol and data collection processes. This position also plays a key role in the potential development/implementation of new programs. The Follow Up Coordinator will be the direct contact for grants/funders related to follow up and will participate in all grant management activities. This position will also oversee RMCPs resource directory to ensure accurate and quality resources are available for RMCP team members.

Main Areas of Responsibility

MAJOR TASKS

Oversee/Supervise RMCP follow up programs to include the following positions: Substance Use Response Specialist and Community Liaison, Hospital Specialist and Community Liaison, Follow Up Supervisor and Resource Directory Specialist.

Ensure and coordinate training to internal staff regarding RMCP follow up programs and protocols (i.e. new employee training, as needed re-trainings and new program training).

Identify and maintain operational enhancements to increase efficiency and accuracy of follow up activities.

Work closely with supervisory team and QA staff to make recommendations for quality improvement.

Design/maintain/review RMCP utilization and QA reports to set program goals and monitor activity to align with those goals.

Review and provide feedback to Leadership and RMCP teams regarding agency performance and utilization on follow up activities.

Participate in data collection and/or contribute to writing projects necessary for funding opportunities and program expansion.

Serve as primary contact and coordinator for grant and funder management (e.g. SAMHSA, OBH) activities such as: completing monthly/quarterly/annual reports, developing protocols, data collection/reporting and submission, etc.

Coordinate and oversee RMCP’s Resource Directory development projects; develop strategic goals to include enhancement, utilization, specialization and accuracy of directory. Work closely with identified vendors regarding directory rebuild, reorganization and utilization.

Requirements

Required:

Project management experience; goal setting, operations experience

Past experience in supervising a team

Grant management experience

Ability to exercise excellent independent judgment with minimal direct supervision.

Ability to interpret, produce and analyze data reports regarding follow up activities.

Ability to provide training, speak publically and represent RMCP in a positive manner.

Training and experience in clinical assessment, crisis intervention, treatment planning and treatment using a variety of methods.

Ability to efficiently learn, maintain and demonstrate mastery of crisis and operational protocols.

Excellent oral and written communication skills and familiarity with computer use.

Knowledge of issues pertinent to survivors of violence and abuse.

Eagerness for professional and personal growth opportunities.

Flexible schedule, availability to work weekends/holidays as needed.

Preferred candidates will possess one or more of these attributes:

Bachelor’s degree (or equivalent non-U.S. degree) in psychology, clinical social work, marriage and family therapy, professional counseling, or related fields. (i.e. equivalent experience may be considered)

Master’s degree (or equivalent non-U.S. degree) in psychology, clinical social work, marriage and family therapy, professional counseling, or related fields.

Interest and experience around suicide prevention.

Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles.

Familiarity with RMCP’s operations, protocol and follow up programs

Past experience in project management in a behavioral health setting.

Apply

RMCP JOB APPLICATION | Follow Up Program Manager

Note: If you experience difficulty uploading files as instructed below, please send your resume and cover letter to jobs@rmcrisispartners.org, and include the position in the title.
  • Accepted file types: doc, docx, pdf.
    Please upload your cover letter here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
  • Accepted file types: doc, docx, pdf.
    Please upload your resume here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
    Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. The Equal Employment Opportunity Commission (EEOC) requires certain governmental recordkeeping and reporting requirements for the administration of civil rights and regulations. In order to comply with these laws, Rocky Mountain Crisis Partners (RMCP) invites applicants to voluntarily self-identify their sex, race and ethnicity. The information will be kept confidential and will be used only in accordance with applicable law, executive orders, and regulations, including those that require RMCP to summarize and report the information it collects to the federal government for EEO-1 reporting. RACE/ETHNIC DEFINITIONS: •Hispanic/Latino: A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race. •Black/African American (not Hispanic or Latino): A person having origins in any of the black racial groups of Africa. •White (not Hispanic or Latino): A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. •American Indian/Alaskan Native (not Hispanic or Latino): A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment. •Asian (not Hispanic or Latino): A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Native Hawaiian or Other Pacific Islander (not Hispanic or Latino): A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. •Two or More Races (not Hispanic or Latino): A person who identifies with two or more race categories named above.
  • Rocky Mountain Crisis Partners is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires federal contractors to take affirmative action to employ and advance in employment. Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. Disabled veterans include Recently separated veterans, Active duty wartime or campaign badge veterans, and Armed Forces service medal veterans. A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval, or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the secretary of Veterans Affairs; A person who was discharged or released from active duty because of a service-connected disability; A recently separated veteran is any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service; An active duty wartime or campaign badge veteran is a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the U.S. Department of Defense; An Armed Forces service medal veteran is a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a U.S. military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Protected veterans may have additional rights under the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor’s Veterans Employment and Training Service, toll-free, at 1-866-4-USA-DOL.
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