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Follow Up Crisis Specialist

Bachelors Level | Evaluate, Intervene, Recommend, and Support

Job Description

Follow Up Specialists complete follow up calls for RMCP crisis lines, a suicide prevention hotline in Colorado, RMCP program-specific lines (i.e. Hospital Follow Up), and RMCP LiveConnect customers.  Follow Up Specialists rapidly evaluate complex behavioral health situations then develop, recommend, and support clinically appropriate telephonic crisis interventions to be implemented with individual clients, their families, and a wide variety of community helpers, including law enforcement and EMS personnel.  

Main Areas of Responsibility

Provide appropriate follow up calls and telephonic case management to callers identifying with behavioral health concerns, as determined by follow up program protocol
Initiate follow-up communication to check on client welfare, encourage service linkage and continue to express messages of care and concern.
Assess situations and behaviors as presented.
Receive incoming calls and electronic messages (Follow Up) from clients, families, law enforcement, and other community helpers, in a back up function in the call center
Provide caring contact, short-term goal planning, motivational interviewing techniques in order to improve post crisis functioning
When required, provide suicide and homicide risk assessments telephonically
When required, counsel, negotiate, support, mediate, and intervene with callers/texters to defuse crisis intensity and prevent self-harm or harm to others.
Determine and recommend appropriate interventions and deliver crisis interventions.
Maintain accurate and current clinical records; maintain their security.
Maintain systems for measuring necessary aspects of operational management and evaluation.
Support the recovery and strengths of our clients, their families, community helpers, and other RMCP staff members.
Support a positive and effective working environment, representing the organization in a positive way internally and externally.
Participate in individual/group supervisions and attend internal trainings.

Requirements

Bachelor’s degree or equivalent non-U.S. degree (psychology or related field preferred)
1-2 years of experience in a customer service role or call center environment
Demonstrated skills and/or knowledge of clinical assessment, crisis intervention techniques,  and/or  treatment planning
Combination of skills and education may be considered in lieu of experience
Preferred : Previous experience/training with RMCP and/or crisis call center environment
Ability to quickly build and maintain high degree of rapport over multiple interactions
Ability to efficiently learn, maintain, and demonstrate mastery of RMCP operational protocols.
Ability to exercise excellent independent judgment with minimal direct supervision.
Excellent oral and written communication skills and familiarity with computer use.
Knowledge of substance abuse, mental health, and recovery issues and principles.
Knowledge of issues pertinent to survivors of violence and abuse.
Eagerness for professional and personal growth opportunities.
Flexible schedule, availability to work holiday

Compensation & Benefits

Full time and part time positions available.
$17.25/hr Starting Rate with 8% and 12% shift differential pay.
RMCP proudly offers excellent benefits: PTO & EAP for all employees! Employees working 30 hours or more are eligible to enroll in our healthcare insurance package (Great Medical/Dental/Short Term Disability & Life).
401K Benefits available to PT and FT Employees. Overnight Bonus available for this position.

Apply

RMCP JOB APPLICATION | Follow Up Crisis Specialist

Note: If you experience difficulty uploading files as instructed below, please send your resume and cover letter to jobs@rmcrisispartners.org, and include the position in the title.
  • Accepted file types: doc, docx, pdf.
    Please upload your cover letter here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
  • Accepted file types: doc, docx, pdf.
    Please upload your resume here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
    Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. The Equal Employment Opportunity Commission (EEOC) requires certain governmental recordkeeping and reporting requirements for the administration of civil rights and regulations. In order to comply with these laws, Rocky Mountain Crisis Partners (RMCP) invites applicants to voluntarily self-identify their sex, race and ethnicity. The information will be kept confidential and will be used only in accordance with applicable law, executive orders, and regulations, including those that require RMCP to summarize and report the information it collects to the federal government for EEO-1 reporting. RACE/ETHNIC DEFINITIONS: •Hispanic/Latino: A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race. •Black/African American (not Hispanic or Latino): A person having origins in any of the black racial groups of Africa. •White (not Hispanic or Latino): A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. •American Indian/Alaskan Native (not Hispanic or Latino): A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment. •Asian (not Hispanic or Latino): A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Native Hawaiian or Other Pacific Islander (not Hispanic or Latino): A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. •Two or More Races (not Hispanic or Latino): A person who identifies with two or more race categories named above.
  • Rocky Mountain Crisis Partners is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires federal contractors to take affirmative action to employ and advance in employment. Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. Disabled veterans include Recently separated veterans, Active duty wartime or campaign badge veterans, and Armed Forces service medal veterans. A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval, or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the secretary of Veterans Affairs; A person who was discharged or released from active duty because of a service-connected disability; A recently separated veteran is any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service; An active duty wartime or campaign badge veteran is a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the U.S. Department of Defense; An Armed Forces service medal veteran is a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a U.S. military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Protected veterans may have additional rights under the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor’s Veterans Employment and Training Service, toll-free, at 1-866-4-USA-DOL.
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