Main Areas of Responsibility
Provide appropriate follow up calls and telephonic case management to callers identifying with behavioral health concerns, as determined by follow up program protocol
Initiate follow-up communication to check on client welfare, encourage service linkage and continue to express messages of care and concern.
Assess situations and behaviors as presented.
Receive incoming calls and electronic messages (Follow Up) from clients, families, law enforcement, and other community helpers, in a back up function in the call center
Provide caring contact, short-term goal planning, motivational interviewing techniques in order to improve post crisis functioning
When required, provide suicide and homicide risk assessments telephonically
When required, counsel, negotiate, support, mediate, and intervene with callers/texters to defuse crisis intensity and prevent self-harm or harm to others.
Determine and recommend appropriate interventions and deliver crisis interventions.
Maintain accurate and current clinical records; maintain their security.
Maintain systems for measuring necessary aspects of operational management and evaluation.
Support the recovery and strengths of our clients, their families, community helpers, and other RMCP staff members.
Support a positive and effective working environment, representing the organization in a positive way internally and externally.
Participate in individual/group supervisions and attend internal trainings.