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Crisis Specialist

Bachelors Level Minimum | Evaluate, Intervene, Triage, and Support

Job Description

Crisis Specialists answer calls and electronic messaging for RMCP crisis lines, a suicide prevention hotline in Colorado, RMCP program-specific lines, and RMCP LiveConnect customers. Crisis Specialists rapidly evaluate complex behavioral health situations then develop, recommend, and support appropriate telephonic crisis interventions to be implemented with individual clients, their families, and a wide variety of community helpers, including law enforcement and EMS personnel.

Main Areas of Responsibility

Receive incoming calls and electronic messages from clients, families, law enforcement, and other community helpers.

Assess situations and behaviors as presented.

When required, provide suicide and homicide risk assessments telephonically and through electronic messaging.

When required, counsel, negotiate, mediate, and intervene with clients to defuse crisis intensity and prevent self-harm or harm to others.

Determine and recommend appropriate interventions and deliver crisis interventions.

Provide information and referrals to available community programs, as may be indicated.

Initiate follow-up communication to check on client welfare and encourage service linkage.

Maintain accurate and current crisis contact documentation; maintain confidentiality.

Maintain systems for measuring necessary aspects of operational management and evaluation.

Support the recovery and strengths of our callers/texters/chatters, their families, community helpers, and other RMCP staff members.

Support a positive and effective working environment, representing the organization in a positive way internally and externally.

Participate in individual/group supervisions and complete internal trainings.

Requirements

Bachelors degree (or equivalent non-U.S. degree) in psychology, clinical social work, or related fields.

Demonstrated skills and/or knowledge of clinical assessment, crisis intervention techniques, and/or treatment planning.

Combination of skills and education may be considered in lieu of experience.

Excellent oral and written communication skills, and familiarity with computer use.

Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles.

Knowledge of issues pertinent to survivors of violence and abuse.

Eagerness for professional and personal growth opportunities.

Knowledge and experience of mental illness or substance use disorders and recovery, either personally, through a family member or close friend, or by extensive work in helping to care for others. (preferred)

Knowledge of and experience in the mental health and substance abuse treatment systems of the Denver area. (preferred)

Credentials as a CAC or LAC. (preferred)

Post degree experience in providing emergency mental health services.

Compensation & Benefits

$17.25/hr Starting Rate with 8% and 12% shift differential pay.

RMCP proudly offers excellent benefits: PTO & EAP for all employees! Employees working 30 hours or more are eligible to enroll in our healthcare insurance package (Great Medical/Dental/Short Term Disability & Life).

401K Benefits available to PT and FT Employees. Overnight Bonus available for this position.

Apply

RMCP JOB APPLICATION | Crisis Specialist

Note: If you experience difficulty uploading files as instructed below, please send your resume and cover letter to jobs@rmcrisispartners.org, and include the position in the title.
  • Accepted file types: doc, docx, pdf.
    Please upload your cover letter here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
  • Accepted file types: doc, docx, pdf.
    Please upload your resume here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
    Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. The Equal Employment Opportunity Commission (EEOC) requires certain governmental recordkeeping and reporting requirements for the administration of civil rights and regulations. In order to comply with these laws, Rocky Mountain Crisis Partners (RMCP) invites applicants to voluntarily self-identify their sex, race and ethnicity. The information will be kept confidential and will be used only in accordance with applicable law, executive orders, and regulations, including those that require RMCP to summarize and report the information it collects to the federal government for EEO-1 reporting. RACE/ETHNIC DEFINITIONS: •Hispanic/Latino: A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race. •Black/African American (not Hispanic or Latino): A person having origins in any of the black racial groups of Africa. •White (not Hispanic or Latino): A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. •American Indian/Alaskan Native (not Hispanic or Latino): A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment. •Asian (not Hispanic or Latino): A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Native Hawaiian or Other Pacific Islander (not Hispanic or Latino): A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. •Two or More Races (not Hispanic or Latino): A person who identifies with two or more race categories named above.
  • Rocky Mountain Crisis Partners is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires federal contractors to take affirmative action to employ and advance in employment. Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. Disabled veterans include Recently separated veterans, Active duty wartime or campaign badge veterans, and Armed Forces service medal veterans. A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval, or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the secretary of Veterans Affairs; A person who was discharged or released from active duty because of a service-connected disability; A recently separated veteran is any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service; An active duty wartime or campaign badge veteran is a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the U.S. Department of Defense; An Armed Forces service medal veteran is a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a U.S. military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Protected veterans may have additional rights under the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor’s Veterans Employment and Training Service, toll-free, at 1-866-4-USA-DOL.
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