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Crisis Specialist

Bachelors Level Minimum | Evaluate, Intervene, Triage, and Support

Job Description

Crisis Specialists answer calls and electronic messaging for RMCP crisis lines, a suicide prevention hotline in Colorado, RMCP program-specific lines, and RMCP LiveConnect customers. Crisis Specialists rapidly evaluate complex behavioral health situations then develop, recommend, and support appropriate telephonic crisis interventions to be implemented with individual clients, their families, and a wide variety of community helpers, including law enforcement and EMS personnel.

Main Areas of Responsibility

Receive incoming calls and electronic messages from clients, families, law enforcement, and other community helpers.

Assess situations and behaviors as presented.

When required, provide suicide and homicide risk assessments telephonically and through electronic messaging.

When required, counsel, negotiate, mediate, and intervene with clients to defuse crisis intensity and prevent self-harm or harm to others.

Determine and recommend appropriate interventions and deliver crisis interventions.

Provide information and referrals to available community programs, as may be indicated.

Initiate follow-up communication to check on client welfare and encourage service linkage.

Maintain accurate and current crisis contact documentation; maintain confidentiality.

Maintain systems for measuring necessary aspects of operational management and evaluation.

Support the recovery and strengths of our callers/texters/chatters, their families, community helpers, and other RMCP staff members.

Support a positive and effective working environment, representing the organization in a positive way internally and externally.

Participate in individual/group supervisions and complete internal trainings.


Bachelors degree (or equivalent non-U.S. degree) in psychology, clinical social work, or related fields.

Demonstrated skills and/or knowledge of clinical assessment, crisis intervention techniques, and/or treatment planning.

Combination of skills and education may be considered in lieu of experience.

Excellent oral and written communication skills, and familiarity with computer use.

Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles.

Knowledge of issues pertinent to survivors of violence and abuse.

Eagerness for professional and personal growth opportunities.

Knowledge and experience of mental illness or substance use disorders and recovery, either personally, through a family member or close friend, or by extensive work in helping to care for others. (preferred)

Knowledge of and experience in the mental health and substance abuse treatment systems of the Denver area. (preferred)

Credentials as a CAC or LAC. (preferred)

Post degree experience in providing emergency mental health services.

Compensation & Benefits

$17.25/hr Starting Rate with 8% and 12% shift differential pay.

RMCP proudly offers excellent benefits: PTO & EAP for all employees! Employees working 30 hours or more are eligible to enroll in our healthcare insurance package (Great Medical/Dental/Short Term Disability & Life).

401K Benefits available to PT and FT Employees. Overnight Bonus available for this position.


Apply through our main Candidate/Hiring portal here: Candidate & Hiring Applications Page