Main Areas of Responsibility
Receive incoming calls and electronic messages from clients, families, law enforcement, and other community helpers.
Assess situations and behaviors as presented.
When required, provide suicide and homicide risk assessments telephonically and through electronic messaging.
When required, counsel, negotiate, mediate, and intervene with clients to defuse crisis intensity and prevent self-harm or harm to others.
Determine and recommend appropriate interventions and deliver crisis interventions.
Provide information and referrals to available community programs, as may be indicated.
Initiate follow-up communication to check on client welfare and encourage service linkage.
Maintain accurate and current crisis contact documentation; maintain confidentiality.
Maintain systems for measuring necessary aspects of operational management and evaluation.
Support the recovery and strengths of our callers/texters/chatters, their families, community helpers, and other RMCP staff members.
Support a positive and effective working environment, representing the organization in a positive way internally and externally.
Participate in individual/group supervisions and complete internal trainings.