logo

Menu Get Help Now! 1.844.493.TALK (8255)
or Text TALK to 38255

Crisis Program Manager

Masters Level | Evaluate, Intervene, Recommend, and Support

Job Description

The Crisis Program Manager is responsible for direct oversight of RMCP’s crisis programs (OES and Telephonic) to include supervision of crisis line supervisors and oversight of day to day call center operations.  This position develops and/or maintains call center operational protocol. The Crisis Program Manager provides direct crisis clinical supervision to crisis supervisors, provides support around personnel issues and works to ensure high quality of care in crisis programs.  The Crisis Program Manager attends to call center culture, team retention and participates in quality assurance activities.

Main Areas of Responsibility

Program Management

  • Develops/maintains processes and protocols for the crisis team direct service delivery including OES and telephonic services
  • Develops/maintains call center process and operational protocols (e.g. power outage, building evacuation, snow day planning, etc)
  • Provides clinical and operational supervision to the crisis Supervisors
  • Manages the master schedule of the OES/crisis specialists, leads and supervisory staff
  • Operationalizes programmatic effectiveness strategies for crisis programs
  • Utilizes data/reporting from phone and data systems to understand volume trends, suggest staffing templates, ensure adequate coverage
  • Participates in QA activities to ensure adherence to RMCP training and to ensure quality of care

 

Supervision

  • Provides goal directed supervision to the crisis supervisors
  • Counsels and directs clinical crisis staff to: manage transference and counter-transference issues; manage job-related stress; thoughtfully address ethical issues; build clinical skills; initiate more effective interventions.
  • Provide oversight of delivery of crisis care through direct supervision, evaluations, data analysis of performance across crisis programs
  • Assess and support the strengths of the clinical crisis team
  • Support crisis supervisors with personnel issues and employee management strategies
  • Provide performance evaluations in a timely and constructive manner 
  • Maintain necessary administrative documents – timesheets, job status/description changes, etc.

Requirements

Master’s degree (or equivalent non-U.S. degree) in psychology, clinical social work, marriage and family therapy, professional counseling, or related fields.
Experience in clinical assessment, crisis intervention, treatment planning and treatment using a variety of methods.
Ability to efficiently learn, maintain, and demonstrate mastery of clinical and operational protocols.
Ability to exercise excellent independent clinical judgment with minimal direct supervision.
Experience in providing clinical supervision
Experience in management roles
Excellent oral and written communication skills, and familiarity with computer use.
Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles.
Knowledge of issues pertinent to survivors of violence and abuse.
Eagerness for professional and personal growth opportunities.
High attention to detail and understanding of operational protocol development
Ability to work effectively in both detailed administrative processes and clinical processes
Excitement about and skill in utilizing advanced technology to support clinical work

Compensation & Benefits

Starting Salary at $58,500 annually.  Full time position.

RMCP proudly offers excellent benefits: PTO & EAP for all employees! Employees working 30 hours or more are eligible to enroll in our healthcare insurance package (Great Medical/Dental/Short Term Disability & Life).

401K Benefits available to PT and FT Employees. Overnight Bonus available for this position.

Apply

RMCP JOB APPLICATION | Crisis Program Manager

Note: If you experience difficulty uploading files as instructed below, please send your resume and cover letter to jobs@rmcrisispartners.org, and include the position in the title.
  • Accepted file types: doc, docx, pdf.
    Please upload your cover letter here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
  • Accepted file types: doc, docx, pdf.
    Please upload your resume here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
    Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. The Equal Employment Opportunity Commission (EEOC) requires certain governmental recordkeeping and reporting requirements for the administration of civil rights and regulations. In order to comply with these laws, Rocky Mountain Crisis Partners (RMCP) invites applicants to voluntarily self-identify their sex, race and ethnicity. The information will be kept confidential and will be used only in accordance with applicable law, executive orders, and regulations, including those that require RMCP to summarize and report the information it collects to the federal government for EEO-1 reporting. RACE/ETHNIC DEFINITIONS: •Hispanic/Latino: A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race. •Black/African American (not Hispanic or Latino): A person having origins in any of the black racial groups of Africa. •White (not Hispanic or Latino): A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. •American Indian/Alaskan Native (not Hispanic or Latino): A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment. •Asian (not Hispanic or Latino): A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Native Hawaiian or Other Pacific Islander (not Hispanic or Latino): A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. •Two or More Races (not Hispanic or Latino): A person who identifies with two or more race categories named above.
  • Rocky Mountain Crisis Partners is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires federal contractors to take affirmative action to employ and advance in employment. Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. Disabled veterans include Recently separated veterans, Active duty wartime or campaign badge veterans, and Armed Forces service medal veterans. A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval, or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the secretary of Veterans Affairs; A person who was discharged or released from active duty because of a service-connected disability; A recently separated veteran is any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service; An active duty wartime or campaign badge veteran is a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the U.S. Department of Defense; An Armed Forces service medal veteran is a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a U.S. military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Protected veterans may have additional rights under the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor’s Veterans Employment and Training Service, toll-free, at 1-866-4-USA-DOL.
  • This field is for validation purposes and should be left unchanged.
We Need Your Support During This Critical TimeDONATE