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Crisis Lead

Masters Level | Evaluate, Intervene, Recommend, and Support

Job Description

Crisis Leads provide real time operational and clinical support to RMCP’s crisis call center. Crisis Leads oversee call activity of Crisis Specialists, provide consultation, guidance and/or monitor calls, particularly those deemed high risk, to ensure quality of intervention. Crisis Leads support Crisis Line Supervisors in helping to manage call center operations, for example, by attending to any calls in queue, helping to address spikes in volume and monitoring floor activity.

Crisis Leads may also answer calls and electronic messaging for crisis lines, a suicide prevention hotline in Colorado, RMCP program-specific lines, and RMCP LiveConnect customers, as needed. Crisis Leads rapidly evaluate complex behavioral health situations, then develop, recommend, and support appropriate telephonic crisis interventions to be implemented with individual clients, their families, and a wide variety of community helpers, including law enforcement and EMS personnel.

Main Areas of Responsibility

LEAD TASKS

Provide “front line” consultation to Crisis Line Specialists, including offering guidance and support around crisis protocol and operational protocol.

Provide direct feedback to Crisis Line Specialists in the moment and at scheduled intervals, as determined appropriate, including individual or group meetings.

Contribute to Crisis Specialists’ performance evaluations, in collaboration with Crisis Line Supervisor.

Participate in QA activities to contribute to the overall quality management initiatives at RMCP.

As requested, participate in employee trainings, including new hire training and monthly trainings.

Assist with call floor operations, including schedule management/call outs, technology support/trouble shooting, etc.

CRISIS SPECIALIST TASKS

In a backup or overflow function, receive incoming calls and electronic messages, assess situations and behaviors as presented.

Requirements

Required:

Master’s degree (or equivalent non-U.S. degree) in psychology, clinical social work, marriage and family therapy, professional counseling, or related fields. (Crisis specific experience may be considered in absence of MA)

Training and experience in clinical assessment, crisis intervention, treatment planning and treatment using a variety of methods.

Ability to efficiently learn, maintain and demonstrate mastery of clinical and operational protocols.

Ability to exercise excellent independent clinical judgment with minimal direct supervision.

Excellent oral and written communication skills and familiarity with computer use.

Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles.

Knowledge of issues pertinent to survivors of violence and abuse.

Eagerness for professional and personal growth opportunities.

Flexible schedule, availability to work holidays

Preferred candidates will possess one or more of these attributes:

Experience providing oversight or supervision in a behavioral health setting.

Knowledge of and experience in the mental health and substance abuse treatment systems of the Denver area.

Credentials as a CAC or LAC.

Post-master’s degree experience in providing emergency mental health services.

Compensation & Benefits

$19.70/hr Starting Rate with 8% and 12% shift differential pay.

RMCP proudly offers excellent benefits: PTO & EAP for all employees! Employees working 30 hours or more are eligible to enroll in our healthcare insurance package (Great Medical/Dental/Short Term Disability & Life).

401K Benefits available to PT and FT Employees. Overnight Bonus available for this position.

Licensure Supervision Reimbursement available. Hours worked count toward Licensure.

Apply

RMCP JOB APPLICATION | Crisis Lead

Note: If you experience difficulty uploading files as instructed below, please send your resume and cover letter to jobs@rmcrisispartners.org, and include the position in the title.
  • Accepted file types: doc, docx, pdf.
    Please upload your cover letter here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
  • Accepted file types: doc, docx, pdf.
    Please upload your resume here. You may upload a file in .doc, .docx, or .pdf format. (5MB max.)
    Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. The Equal Employment Opportunity Commission (EEOC) requires certain governmental recordkeeping and reporting requirements for the administration of civil rights and regulations. In order to comply with these laws, Rocky Mountain Crisis Partners (RMCP) invites applicants to voluntarily self-identify their sex, race and ethnicity. The information will be kept confidential and will be used only in accordance with applicable law, executive orders, and regulations, including those that require RMCP to summarize and report the information it collects to the federal government for EEO-1 reporting. RACE/ETHNIC DEFINITIONS: •Hispanic/Latino: A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race. •Black/African American (not Hispanic or Latino): A person having origins in any of the black racial groups of Africa. •White (not Hispanic or Latino): A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. •American Indian/Alaskan Native (not Hispanic or Latino): A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment. •Asian (not Hispanic or Latino): A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Native Hawaiian or Other Pacific Islander (not Hispanic or Latino): A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. •Two or More Races (not Hispanic or Latino): A person who identifies with two or more race categories named above.
  • Rocky Mountain Crisis Partners is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires federal contractors to take affirmative action to employ and advance in employment. Although RMCP is asking for your participation to assist us in complying with federal reporting requirements, doing so is voluntary. You will suffer no adverse consequences if you do not provide this information. Disabled veterans include Recently separated veterans, Active duty wartime or campaign badge veterans, and Armed Forces service medal veterans. A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval, or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the secretary of Veterans Affairs; A person who was discharged or released from active duty because of a service-connected disability; A recently separated veteran is any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service; An active duty wartime or campaign badge veteran is a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the U.S. Department of Defense; An Armed Forces service medal veteran is a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a U.S. military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Protected veterans may have additional rights under the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor’s Veterans Employment and Training Service, toll-free, at 1-866-4-USA-DOL.
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